Service terms
These terms are an agreement between you and Elevated Window Cleaning LLC (“we,” “us,” or “our”). We provide various home services, but especially window cleaning. Your checkout page shows exactly what you’re buying, what it costs, and whether there is an upfront fee. By completing checkout, you agree to those details and authorize us and Stripe, our payment processor, to charge your selected payment method. Monthly plans renew every month since purchase until you cancel.
Please use the service lawfully and don’t interfere with the site or anyone else’s account. We may suspend or end service for nonpayment, abuse, unlawful activity, or a serious violation of these terms.
We’ll take reasonable care in providing the service, including this site, but we can’t promise that it will always be available or error-free. To the extent the law allows, we aren’t responsible for indirect or consequential losses, and the most we’ll owe for a claim is the amount you paid us in the three months before the problem occurred. This does not limit any responsibility that the law does not allow us to exclude.
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. We may update them going forward and will give active customers reasonable notice of important changes. You can always contact us.
Refunds and cancellations
You can cancel at any time in your plan page. Your cancellation takes effect at the end of the current billing period or how long you paid for upfront, whichever is later. We won’t charge you for another billing period after that.
If something was charged incorrectly or we didn’t provide the agreed service, contact us. Please tell us about billing problems within 30 days so we can investigate them promptly; this does not limit rights you have under applicable law.
Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on the bank, though this is between Stripe and your payment method.